FAQ

Shipping & Return Policies

Serviced Areas

  • We ship dry goods and live fish Australia wide.
  • Invertebrates and live plants can't be sent to WA due to biosecurity laws.
  • Winter shipments include a free heat pack.

Shipping Costs for Live Fish

  • Start at $22.00.
  • Costs calculated at checkout based on weight and box size.

Shipping Timeframe

  • Orders usually arrive overnight, but may take an extra day in some areas.
  • We use armex, metro.
  • Metropolitan Sydney Customers: Go logistics for same-day service.

Tracking

  • Tracking number provided.
  • Shipping costs are non-refundable.
  • Be aware of events affecting delivery times in your area.
  • Pick up is available by appointment.

Shipping Schedule

  • Live fish & inverts shipped on Mondays - Wednesdays.
  • Orders placed after Tuesday 11.59pm AEST ship the following Monday.
  • Contact us for specific shipping day preferences.

DOA Policy (Dead on Arrival)

  • Refund for perished fish conditions:
    • Provide a short video of fish in unopened bag on arrival.
    • Fish must be recorded in water.
    • For extended DOA period, provide a video of deceased fish in water.
    • Claims not processed without clear video.
  • No refunds if fish are left unattended or at the postal office/courier warehouse.
  • Ensure correct address for DOA policy validity.
  • Fish health checked before shipping.
  • Shipping stress may require acclimation.

Refund Policy

  • Refunds for faulty items with a description of the fault.
  • Fault report within 24 hours of purchase.
  • "Change in mind" exchanges for non-live goods with return in original packaging (customer pays postage).
  • "Change in Mind" exchanges do not apply to live goods.
  • Items property of Seven Fishes until fully paid.

Additional Terms

  • Fin damage may occur during shipping for certain fish varieties.
  • Color patterns may change with age for marble bettas; not covered by policy.
  • Orders on hold over a week are non-refundable.
  • Undersize claims require comparison with a ruler in a wet transport bag.
  • Credit provided for significant discrepancies (>1cm).

Delivery Overview

  • Flat rate of $22.00 anywhere in Australia.
  • Minimum buy of $50.00 before shipping.
  • Livestock shipped via armex, metro.
  • Delivery takes 24 to 48 hours.
  • Orders shipped only on Mondays, Tuesdays, and Wednesdays.
I have a question that wasn't answered, can you please help?

Absolutely! Please email us to hello@fishwish.com.au and we will be happy to assist you in any way we can. We do receive many emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks