Shipping

Shipping & Return Policies

Serviced Areas

  • We ship dry goods and live fish Australia wide(Except for NT, TAS, and WA)
  • For SA,QLD,VIC delivery times can vary greatly depending on the region, so please inquire first before placing an order
  • Customers from NT, TAS and WA due to biosecurity laws we wont be able to ship yet. please stay tuened!!!

    Shipping info

    • Flat rate of $22.00 anywhere in Australia(CBD only)
    • For rural areas that are too far from the CBD, a more complex process may be required. Therefore, we kindly ask customers in these regions to contact us before placing an order.
    • Delivery takes 24-48 hours from shipping date.Tracking number provided.
    • Shipping costs are non-refundable.
    • Be aware of events affecting delivery times in your area.

    Shipping Schedule

    • We ship Mondays - Wednesdays.
    • Orders placed after Tuesday 11.59pm AEST ship the following Monday.

      Delivery and Tracking

      • Fish packed carefully in insulated box with oxygen.
      • 40hours heat packs included in cooler months.
      • Orders can be shipped to home or work (no PO Boxes).
      • Email with tracking number sent upon shipment.
      • Tracking numbers activate around midnight on the day of shipment.
      • Online tracking service may have delays; contact local depot for updates.

         

          Make sure to visit our website for more detailed information and links to relevant resources. We're committed to providing you with the best service for your aquatic needs.